Worker's Compensation Adjuster - Insurance Claims Jobs

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Worker's Compensation Adjuster

Job ID: 12191823 Position Title: Worker's Compensation Adjuster Company Name: The Hanover Insurance Group Location(s): Austin, Texas, 73301, United States ?

Posted: February 4, 2013 Entry Level: No Job Type: Full-Time

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?Delivering on promises for over 160 years!?

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

• Why, in 2010 and 2011, we were recognized by The Boston Globe as a ?Top Places to Work? and by Business Insurance as a ?Best Places to Work?.


• How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.


• How we build unique relationships with our Employees, Agent Partners and Customers.

?what it?s like to work for the best insurance company in the industry!!

The Hanover Insurance Group is seeking a Workers Compensation Adjuster who will work from home in either the San Antonio or Austin, TX area
Overview:
Responsible for the investigation, negotiation and resolution of claims in accordance with policy provisions, best practices and jurisdictional requirements. Includes the input of claim data and guiding insureds and claimants through the claim process and options.

Responsibilities:
? Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.
? Works within significant limits and authority on assignments of higher technical complexity and coordination.
? Uses discretion and independent judgment in claim handling
? Possesses demonstrated technical knowledge and skills, including product and industry, reflective of successful progression through various job family levels.
? Claims handled will be of greater complexity and will require a higher level of investigation, analysis, evaluation and negotiation including interpretation of commercial coverages.
? Identifies possibly suspicious claims
? Claims handled will involve moderate to high complexity, severity and exposures including litigation. Responsible for managing all aspects of each claim, including informal hearings and small claims litigation and maintaining a high level of productivity, confidentiality and customer service.
? Authority levels are higher in recognition of the higher proficiency associated with this level.
? Take recorded statements
? Work with the Special Investigations Unit to resolve and negotiate settlement
? May be required to have and maintain sufficient home-based internet connection

Position Requirements

Essential Skills and Experience:

• Bachelors Degree or equivalent experience.


• Typically has 1 - 3 years experience


• Possesses strong customer service skills and behaviors


• Makes decisions in an informed, confident and timely manner


• Maintains constructive working relationships despite differing perspectives


• Strong organizational and time management skills


• Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.


• Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.


• Understanding of applicable statutes, regulations and case law


• Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.


• Easily adapts to new or different changing situations, requirements or priorities.


• Cultivates an environment of teamwork and collaboration


• Operates with latitude for un-reviewed action or decision.


• Computer experience (MS Office, excel, word, etc)


• Proficient using Claims systems (i.e. CSS, PMS, etc.)

  Benefits To Joining The Hanover Team:
  ? Competitive Pay and Benefits
  ? Retirement/401(k) Program
  ? Beneficiary and Ability Assist Programs
  ? Travel Assistance Program
  ? Adoption Benefit
  ? Wellness Programs
  ? Matching Education Gifts Plan
  ? Employee Development/Education Assistance and Professional/Industry Designation Programs
  ? Generous "Time Off With Pay"

  The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

  EEO Statement
  The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

Requisition #: 4165

Source: http://jobs.insuranceclaimsweb.com/c/job.cfm?site_id=1635&jb=12191823

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